Anthony J. Zahorik: search on Z-Library

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1

Customer satisfaction, customer retention, and market share

Roland T. Rust, Anthony J. Zahorik

Journal:

Journal of Retailing

Year:

1993

Language:

english

File:

PDF, 1.41 MB

english, 1993

2

Return on Quality (ROQ): Making Service Quality Financially Accountable

Roland T. Rust, Anthony J. Zahorik and Timothy L. Keiningham

Journal:

Journal of Marketing

Year:

1995

Language:

english

File:

PDF, 600 KB

english, 1995

3

Network Programming Models for Production Scheduling in Multi-Stage, Multi-Item Capacitated Systems

Zahorik, Anthony, Thomas, L. Joseph, Trigeiro, William W.

Journal:

Management Science

Year:

1984

Language:

english

File:

PDF, 1000 KB

english, 1984

4

Total Quality Management || Why Improving Quality Doesn't Improve Quality (Or Whatever Happened to Marketing?)

Raymond E. Kordupleski, Roland T. Rust and Anthony J. Zahorik

Journal:

California Management Review

Year:

1993

Language:

english

File:

PDF, 1.28 MB

english, 1993

5

What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions

Rust, Roland T., Inman, J. Jeffrey, Jia, Jianmin, Zahorik, Anthony

Journal:

Marketing Science

Year:

1999

Language:

english

File:

PDF, 146 KB

english, 1999

6

Network Programming Models for Production Scheduling in Multi-Stage, Multi-Item Capacitated Systems

Anthony Zahorik, L. Joseph Thomas and William W. Trigeiro

Journal:

Management Science

Year:

1984

Language:

english

File:

PDF, 1.82 MB

english, 1984

7

A nonhierarchical brand switching model for inferring market structure

Anthony J. Zahorik

Journal:

European Journal of Operational Research

Year:

1994

Language:

english

File:

PDF, 1.19 MB

english, 1994

8

What You Don't Know about Customer-Perceived Quality: The Role of Customer Expectation Distributions

Roland T. Rust, J. Jeffrey Inman, Jianmin Jia and Anthony Zahorik

Journal:

Marketing Science

Year:

1999

Language:

english

File:

PDF, 687 KB

english, 1999

9

Determining The Competitive Structure of Product-Markets: Practices, Issues, and Suggestions

Allan D. Shocker, David W. Stewart and Anthony J. Zahorik

Journal:

Journal of Managerial Issues

Year:

1990

Language:

english

File:

PDF, 2.61 MB

english, 1990

10

Competitive Market Structure Analysis: A Comment on Problems

Allan D. Shocker, Anthony J. Zahorik and David W. Stewart

Journal:

Journal of Consumer Research

Year:

1984

Language:

english

File:

PDF, 352 KB

english, 1984

11

Return on Quality at Chase Manhattan Bank

Rust, Roland T., Keiningham, Timothy, Clemens, Stephen, Zahorik, Anthony

Journal:

Year:

1999

Language:

english

File:

PDF, 122 KB

english, 1999

12

Competitive Market Structure Analysis: A Comment on Problems

Shocker, Allan D., Zahorik, Anthony J., Stewart, David W.

Journal:

Journal of Consumer Research

Year:

1984

Language:

english

File:

PDF, 501 KB

english, 1984

13

Return on Quality at Chase Manhattan Bank

Roland T. Rust, Timothy Keiningham, Stephen Clemens and Anthony Zahorik

Journal:

Year:

1999

Language:

english

File:

PDF, 1.40 MB

english, 1999

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